Return & Exchange Policy

At PRIYASA, we want you to love what you wear! If you’re not fully satisfied with your purchase, we offer easy returns and exchanges.

  • Return Window: Within 7 days of delivery
  • Eligibility: Items must be unused, unwashed, and in original packaging with all tags attached
  • Non-Returnable Items: Innerwear, accessories, and items marked Final Sale
  • Exchange: Available for size or style (based on stock availability)
  • Refunds: Processed to the original payment method within 5–7 business days after product inspection

To initiate a return or exchange, email us at [email protected] with your order ID.

Shipping Policy

We deliver PAN India with trusted logistics partners.

  • Dispatch Time: Orders are shipped within 1–2 business days
  • Delivery Time: 3–7 business days depending on your location
  • Shipping Charges:
    • FREE shipping on orders above ₹499
    • ₹60 flat rate for orders below ₹999
  • Tracking: A tracking link will be shared via email/SMS after dispatch

Cancellation Policy

To cancel, email us at [email protected] with your order ID as soon as possible

Order Cancellation: Allowed before the item is shipped

Once shipped, the order cannot be cancelled and must be returned after delivery

Overview

Our refund and returns policy lasts 7 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.